We have asked our customers from various sectors for their feedback. Their comments on the longstanding cooperation with us are available below.
Peter Heinke, Area Mode Leader SCS Rail Operation Europe of Dow Europe GmbH:
"With the extension of the existing framework agreement for an additional 3 years until December 31, 2009, Dow Europe GmbH is expressing its confidence in the competence and capability of DB Cargo BTT GmbH. Since the framework agreement was signed initially in 2000, various projects have been initiated, which have improved cooperation between Dow and DB Cargo BTT.
And the introduction of EDI has improved the quality of order data. Likewise, the accuracy of ZF invoices has increased and the effort required for correcting invoices has decreased for both partners. Equipping 150 rail tank cars with GPS has helped Dow increase the capacity utilization of transport equipment.
Tracking and tracing of specified main destinations has become standard, as has support for individual Dow locations and dedicated staff at the Customer Service in Duisburg. Partnership is the foundation for long-term cooperation between Dow Europe GmbH and DB Cargo BTT."
Last modified: 05.04.2016